**FITDO Product Return Policy**
At FITDO, we are committed to providing you with the highest quality gym apparel and shoes. We understand that sometimes you may need to return a product, and we want to make the process as simple and convenient as possible. Please read our product return policy carefully to ensure a smooth and hassle-free return experience.
**1. Eligibility for Returns**
We accept returns for the following reasons:
– **Defective or Damaged Products:** If you receive a product that is defective or damaged, please contact us within 7 days of receiving the item.
– **Incorrect Product:** In the event that we ship you the wrong product, please notify us within 7 days of receiving the item.
– **Size and Fit Issues:** If you receive a product that does not fit correctly or meet your size expectations, you can request a return within 30 days of receiving the item. We recommend checking our size chart before placing your order to ensure a proper fit.
**2. Conditions for Returns**
To be eligible for a return, the following conditions must be met:
– The product must be in its original packaging, with all tags and labels attached.
– The product must be unworn, unused, and in its original condition.
**3. Return Process**
To initiate a return, please follow these steps:
– Contact our Customer Support team at [customer.support@fitdo.com](mailto:customer.support@fitdo.com) or call us at 7501850184 within the specified time frame for your return reason (as mentioned in “Eligibility for Returns” above).
– Provide your order number and details about the product you wish to return. Please also include clear photographs if the item is damaged or defective.
– Our Customer Support team will guide you through the return process and provide you with a return authorization number (RMA) if necessary.
– Pack the product securely in its original packaging along with a copy of the invoice and the RMA (if provided). Make sure to include all original tags and labels.
– Ship the package to the address provided by our Customer Support team.
**4. Refund or Exchange**
Depending on your preference and the availability of stock, you can choose between a refund or an exchange for a different size or product of equal value.
– Refund: Once we receive and inspect the returned product, we will process your refund within 7 to 10 business days. Refunds will be issued using the original payment method.
– Exchange: If you opt for an exchange, we will ship the new product to you once we receive and inspect the returned item.
**5. Return Shipping**
For returns due to defective products, damaged items, or incorrect shipments, we will provide a prepaid return shipping label. For size and fit issues or other reasons, customers are responsible for return shipping costs.
**6. Contact Us**
If you have any questions or need further assistance regarding our product return policy, please don’t hesitate to contact our Customer Support team at [customer.support@fitdo.com](mailto:customer.support@fitdo.com) or call us at [Customer Support Number].
We strive to ensure your satisfaction with every purchase at FITDO, and we appreciate your trust in our products. Thank you for choosing us as your fitness apparel and shoe provider.
**Note:** This return policy is subject to change, and the most recent version will always be available on our website at [https://modernsciencenutrition.com/return-refund-policy/).